Last updated: 14/06/2026
1. Introduction
This shipping and delivery policy aims to inform Danhocosmetics SRL customers about the terms of preparation, dispatch, and receipt of orders placed on the website www.danhocosmetics.com.
Danhocosmetics strives to ensure fast, reliable, and transparent delivery for all its customers in Belgium, Europe, and internationally.
2. Company information
Danhocosmetics SRL
📍 Avenue Louise 367, 1050 Brussels (Belgium)
📞 +32 493 96 29 61
📧 info@danhocosmetics.com
VAT: BE 1018.503.661
3. Delivery areas
We currently deliver to the following areas:
- Belgium 🇧🇪
- European Union 🇪🇺
- Other international countries upon specific request (contact: info@danhocosmetics.com)
Shipping costs and delivery times may vary depending on the destination and the selected carrier.
4. Delivery methods and costs
Packages are shipped via reliable carriers such as bpost, mondial relais or other logistics partners depending on the destination.
When placing an order, the Customer can choose the available delivery method for their region.
|
Destination |
Average timeframe |
Indicative rate* |
|
Belgium |
1 to 3 business days |
From €4.90 |
|
European Union |
3 to 7 business days |
From €7.90 |
|
International |
7 to 14 business days |
Depending on destination |
* Exact costs are calculated automatically at the time of order, based on the package weight and destination country.
Delivery is free above a certain purchase amount (indicated on the website).
5. Processing times
All orders are processed and shipped within 24 to 48 business hours (excluding weekends and public holidays), subject to product availability.
In case of stockout or an exceptional delay, the customer is informed by email as soon as possible.
6. Order tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number.
You can track your package directly via the provided link or on the chosen carrier's website.
7. Delivery delay or non-delivery
a. Delivery delay
If your order is not delivered within the estimated timeframe, please first check the tracking information.
If there is a problem, contact our customer service at info@danhocosmetics.com with your order number.
b. Lost package
If the carrier confirms the loss of the package, Danhocosmetics will arrange a new shipment or a credit note after verification.
c. Incorrect or incomplete address
In case of an error in the address provided by the customer, reshipment costs will be borne by the customer.
👉 Please carefully check your details before confirming the order.
8. Order receipt
Upon receipt of the package, the customer must check the condition of the products.
If the package is damaged or open, it is advisable to:
- refuse it, or
- take photos and immediately report the problem to the carrier and to info@danhocosmetics.com.
Any complaint regarding missing, defective, or damaged products must be made within 48 hours of receipt.
9. International delivery and customs duties
For deliveries outside the European Union, customs duties, local taxes, or import fees may apply.
These costs are borne by the customer and are not included in the sales price or in the delivery costs displayed on the website.
Danhocosmetics has no control over these additional costs and cannot be held responsible for their application.
10. Delivery-related returns
In case of package return due to:
- non-receipt,
- incorrect address,
- absence of recipient,
the package can be reshipped (at the customer's expense) or reimbursed as a credit note, after deducting shipping costs.
11. Force majeure
Danhocosmetics cannot be held responsible for delays or inabilities to deliver due to circumstances beyond its control, such as:
- natural disasters, bad weather, strikes, war, pandemic, etc.
In these cases, delivery will be postponed to a later date without compensation.
12. Customer service
For any questions or problems related to your delivery:
Danhocosmetics SRL
📍 Avenue Louise 367, 1050 Brussels
📧 info@danhocosmetics.com
📞 +32 493 96 29 61
Our team is available Monday to Friday, from 9:00 AM to 5:00 PM (excluding public holidays).
13. Policy modification
Danhocosmetics reserves the right to modify this shipping and delivery policy at any time, to reflect legal, technical, or commercial changes.
The current version is the one published on the website at the time of order.