Last updated: 14/06/2026
1. Introduction
At Danhocosmetics, we want you to be completely satisfied with your purchases.
If an item is not suitable, you may exercise your right of return in accordance with European distance selling legislation and Belgian consumer law.
This policy explains how to make a return, the applicable deadlines, and the refund conditions.
2. Company Information
Danhocosmetics SRL
📍 Avenue Louise 367, 1050 Brussels, Belgium
📞 +32 493 96 29 61
📧 info@danhocosmetics.com
VAT: BE 1018.503.661
3. Right of Withdrawal
In accordance with Article VI.47 of the Belgian Economic Law Code, every consumer has a period of 14 calendar days from the receipt of the package to notify their wish to withdraw without reason.
To exercise this right, you must send a clear request:
- by email to info@danhocosmetics.com, or
- by post to:
Danhocosmetics SRL, Avenue Louise 367, 1050 Brussels
No penalties will be applied, but return costs remain the responsibility of the customer.
4. Return Conditions
For an item to be accepted for return, it must meet all of the following conditions:
✅ Be returned within 14 days after the notification of withdrawal;
✅ Be new, unused, unopened, and in its original sealed packaging;
✅ Be accompanied by the order number or purchase invoice.
Items not meeting these conditions will not be refunded or exchanged.
5. Products Excluded from the Right of Return
For reasons of hygiene and safety, certain items cannot be returned:
🚫 Beauty products, cosmetics, opened or used skin or body care products
🚫 Products whose protective seal has been broken
🚫 Items purchased on promotion, sale, or clearance
🚫 Gift cards, vouchers, or digital products
🚫 Personalized products or those made to special order
6. Return Procedure
Step 1 – Notification
Contact us at info@danhocosmetics.com stating:
- your order number,
- the product(s) concerned,
- the reason for return (optional).
Step 2 – Package Preparation
Carefully pack the products in their original packaging, with all accessories, instructions, and any protective materials.
Products damaged during return shipping cannot be accepted.
Step 3 – Shipping
📦 Danhocosmetics SRL
Avenue Louise 367
1050 Brussels
Belgium
Return costs are at your expense.
We strongly recommend using a tracked delivery service to avoid any loss.
7. Processing and Refund Times
Upon receipt and inspection of the package, we will inform you by email of the validation or refusal of your return.
- If the return is accepted, a credit note, an exchange, or a refund (depending on your initial choice) will be issued within a maximum of 14 working days from receipt.
- The refund is made via the same payment method used for the purchase, unless otherwise agreed.
⚠️ Original shipping costs are not refunded, unless the item delivered was damaged or incorrect.
8. Defective Items or Delivery Error
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receipt at info@danhocosmetics.com with:
- your order number,
- a photo of the product concerned.
After verification, we will offer you:
- a free replacement,
- a credit note, or
- a full refund, including shipping and return costs.
9. Unclaimed or Refused Orders
If a package is returned to Danhocosmetics due to:
- non-collection,
- incorrect or incomplete address,
- refusal of delivery without valid reason,
a credit note (excluding shipping costs) may be issued.
Reshipment of the package is possible, but reshipment costs will remain the responsibility of the customer.
10. Exceptions related to Promotions and Vouchers
Purchases made using a voucher or promotional code are refunded as a credit note.
Discounted items (sales, promotions) are not eligible for a refund, unless there is a proven manufacturing defect.
11. Customer Responsibility
The customer is responsible for:
- the secure packaging of the return parcel,
- the proof of postage for the parcel (tracking number),
- the proper receipt of the return at the indicated address.
Danhocosmetics cannot be held responsible for any loss or damage during return transport.
12. After-Sales Service
For any questions or assistance regarding a return or refund:
📧 info@danhocosmetics.com
📞 +32 493 96 29 61
🕘 Monday to Friday, 9 AM to 5 PM.
13. Policy Modification
Danhocosmetics reserves the right to update this Returns and Refunds Policy at any time to comply with current legislation or to improve customer service.
The version published on the website at the time of your purchase shall prevail.