Complete Routine Pack

Last updated: 15/10/2026

1. Introduction

This shipping and delivery policy informs customers of Danhocosmetics SRL about how orders placed on www.danhocosmetics.com are prepared, shipped and received.

Danhocosmetics strives to provide fast, reliable and transparent delivery to all its customers in Belgium and in the European countries we serve.

2. Company information

Danhocosmetics SRL
📍 Avenue Louise 337, 1050 Brussels (Belgium)
📞 +32 451 11 50 39
📧 info@danhocosmetics.com
VAT: BE 1018.503.661

3. Delivery areas

We currently deliver to the following countries:

• Belgium 🇧🇪
• Netherlands, France, Germany, Luxembourg, Spain, Portugal and Italy

In Belgium, you choose at checkout between pickup point delivery and home delivery.
In the other countries we serve, orders are delivered to lockers or pickup points available at checkout.

Shipping costs and delivery times may vary depending on the destination and the selected carrier.

4. Shipping methods and costs

Parcels are shipped with reliable carriers such as bpost, Mondial Relay or other logistics partners depending on the destination.
When placing the order, the Customer can choose the delivery method available for their region.

* Exact costs are calculated automatically at checkout, based on the delivery method and the destination country.
Shipping is free on orders of €50 or more, in all countries served.

5. Processing times

All orders are processed and shipped within 24 to 48 business hours (excluding weekends and public holidays), subject to product availability.
In case of an out-of-stock item or an exceptional delay, the customer will be informed by email as soon as possible.

6. Order tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track your parcel directly via the link provided or on the selected carrier's website.

7. Late or missing delivery

a. Late delivery

If your order has not arrived within the estimated time, please first check the tracking information.
If there is a problem, contact our customer service at info@danhocosmetics.com with your order number.

b. Lost parcel

If the carrier confirms that the parcel is lost, Danhocosmetics will reship the order or issue a credit after verification.

c. Incorrect or incomplete address

If the address provided by the customer is incorrect, reshipping costs will be borne by the customer.
👉 Please check your details carefully before confirming your order.

8. Receiving your order

Upon receipt, the customer must check the condition of the products.
If the parcel is damaged or opened, we recommend that you:

• refuse it, or
• take photos and report the problem immediately to the carrier and to info@danhocosmetics.com.

Any claim regarding missing, defective or damaged products must be made within 48 hours of receipt.

9. International delivery and customs duties

For deliveries outside the European Union, customs duties, local taxes or import fees may apply.
These fees are paid by the customer and are not included in the sale price or in the shipping costs shown on the website.

Danhocosmetics has no control over these additional costs and cannot be held responsible for their application.

10. Returns related to delivery

If a parcel is returned due to:

• non-collection,
• an incorrect address,
• the recipient being absent,

the parcel may be reshipped (at the customer's expense) or refunded as a credit, minus shipping costs.

11. Force majeure

Danhocosmetics cannot be held responsible for delays or failed deliveries caused by circumstances beyond its control, such as:

• natural disasters, severe weather, strikes, war, pandemics, etc.

In such cases, delivery will be postponed to a later date without compensation.

12. Customer service

For any question or problem regarding your delivery:
Danhocosmetics SRL
📍 Avenue Louise 337, 1050 Brussels
📧 info@danhocosmetics.com
📞 +32 451 11 50 39

Our team is available Monday to Friday, 9:00 am to 5:00 pm (excluding public holidays).

13. Changes to this policy

Danhocosmetics reserves the right to change this shipping and delivery policy at any time to reflect legal, technical or commercial developments.
The applicable version is the one published on the website at the time of the order.

Last updated: 15/10/2026

1. Introduction

At Danhocosmetics, we want you to be fully satisfied with your purchases.
If an item does not suit you, you may exercise your right of return in accordance with European distance-selling legislation and Belgian consumer law.

This policy explains how to make a return, the applicable deadlines and the refund conditions.

2. Company information

Danhocosmetics SRL
📍 Avenue Louise 337, 1050 Brussels, Belgium
📞 +32 451 11 50 39
📧 info@danhocosmetics.com
VAT: BE 1018.503.661

3. Right of withdrawal

In accordance with Article VI.47 of the Belgian Code of Economic Law, every consumer has 14 calendar days from receipt of the parcel to notify us of their decision to withdraw without giving a reason.

To exercise this right, you must send a clear request:

• by email to info@danhocosmetics.com, or
• by post to:
  Danhocosmetics SRL, Avenue Louise 337, 1050 Brussels

No penalty will be applied, but return shipping costs are borne by the customer.

4. Return conditions

To be accepted for return, an item must meet all of the following conditions:
✅ Be returned within 14 days of the withdrawal notification;
✅ Be new, unused, unopened and in its original sealed packaging;
✅ Be accompanied by the order number or purchase invoice.

Items that do not meet these conditions will not be refunded or exchanged.

5. Products excluded from the right of return

For hygiene and safety reasons, some items cannot be returned:
🚫 Beauty, cosmetic, skin or body care products that have been opened or used
🚫 Products whose protective seal has been broken
🚫 Items bought on promotion, sale or clearance
🚫 Gift cards, vouchers or digital products
🚫 Personalised or made-to-order products

6. Return procedure

Step 1 – Notification

Contact us at info@danhocosmetics.com stating:

• your order number,
• the product(s) concerned,
• the reason for the return (optional).

Step 2 – Packing the parcel

Carefully pack the products in their original packaging, with all accessories, instructions and any protective materials.
Products damaged during return shipping cannot be accepted.

Step 3 – Shipping

📦 Danhocosmetics SRL
Avenue René Comhaire 22
1082 Berchem-Sainte-Agathe
Belgium

Return shipping costs are at your expense.
We strongly recommend using a tracked delivery service to avoid any loss.

7. Processing and refund times

Once the parcel has been received and inspected, we will inform you by email whether your return is accepted or refused.

• If the return is accepted, a credit, exchange or refund (according to your initial choice) will be made within 14 business days of receipt.
• The refund is made using the same payment method as the original purchase, unless otherwise agreed.

⚠️ Original shipping costs are not refunded, unless the item delivered was damaged or incorrect.

8. Defective items or delivery errors

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of receipt at info@danhocosmetics.com with:

• your order number,
• a photo of the product concerned.

After verification, we will offer you:

• a free replacement,
• a credit, or
• a full refund, including shipping and return costs.

9. Undelivered or refused orders

If a parcel is returned to Danhocosmetics due to:

• non-collection,
• an incorrect or incomplete address,
• refusal on delivery without valid reason,

a credit (excluding shipping costs) may be issued.
The parcel can be resent, but reshipping costs will be borne by the customer.

10. Exceptions for promotions and vouchers

Purchases made with a voucher or promo code are refunded as a credit.
Items bought at a reduced price (sales, promotions) are not eligible for a refund, except in the case of a proven manufacturing defect.

11. Customer responsibility

The customer is responsible for:

• securely packing the return parcel,
• proof of shipment (tracking number),
• the return reaching the address indicated.

Danhocosmetics cannot be held responsible for loss or damage during return shipping.

12. After-sales service

For any question or help with a return or refund:
📧 info@danhocosmetics.com
📞 +32 451 11 50 39
🕘 Monday to Friday, 9 am to 5 pm.

13. Changes to this policy

Danhocosmetics reserves the right to update this Returns and Refunds Policy at any time to comply with applicable law or improve customer service.
The version published on the website at the time of your purchase applies.